General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
Status: September 2026
1. Scope of Application
These General Terms and Conditions apply to all orders placed by consumers via the YLLO online shop with Carma Ventures d.o.o.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Deviating terms and conditions of the customer shall only apply if we have expressly agreed to their validity.
2. Contracting Party
The purchase contract is concluded with:
Carma Ventures d.o.o.
Lipa 45
51000 Rijeka
Croatia
E-mail: hello@ylloshots.com
Legal form: d.o.o. – Limited liability company under Croatian law
Commercial Court: Trgovački sud u Rijeci
MBS / Commercial Register Number: 040463403
EUID: HRSR.040463403
OIB: 77179118624
VAT ID: HR77179118624
YLLO is a brand of Carma Ventures d.o.o.
The official Croatian commercial register excerpt confirms the company name, legal form, registered office, MBS, EUID, and OIB. Handelsregister Kroatien- Trgovacki Upis Carma Ventures.pdf
3. Offer and Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order.
You can add products to the shopping cart without obligation and check and change your entries before completing the order.
By clicking the button to complete the purchase, you submit a binding offer to purchase the goods contained in the shopping cart.
After receiving your order, you will receive an automatic order confirmation via e-mail. This initially confirms receipt of your order.
The purchase contract is concluded as soon as we expressly accept your order, confirm shipment, or – depending on the selected payment method – the payment is processed accordingly.
4. Contract Language
The contract language is German.
5. Prices and Shipping Costs
All prices stated in the online shop are inclusive of the applicable statutory VAT, if applicable.
Additional shipping costs will be shown to you in the checkout before you complete your order.
The total price including taxes and shipping costs will be displayed before you submit your binding order.
6. Payment Methods
You have the payment methods displayed in the checkout at your disposal.
Depending on availability, these may include:
Credit and debit cards
Shopify Payments
Shop Pay
PayPal
Apple Pay
Google Pay
as well as other payment methods offered via Shopify.
The terms and conditions of the respective payment service provider may also apply to the payment processing.
The time of charge depends on the selected payment method.
7. Delivery Area
We ship to countries within the European Union, provided the respective destination country can be selected at checkout.
If a delivery country is not available at checkout, an order to that location is currently not possible.
8. Shipping
We ship orders via available shipping service providers.
These include in particular:
Hermes
DHL
UPS
Which shipping provider is used for a specific order may depend on the delivery country, delivery location, package format, and respective availability.
Shipping costs are displayed in the checkout before the order is finalized.
9. Delivery time
The delivery time is generally 2–4 business days, unless otherwise stated on the respective product page or in the checkout.
Delivery is made to the delivery address you specified during the ordering process.
If advance payment has been agreed upon, the delivery period generally begins after receipt of payment.
Should an ordered product not be available or delivery be significantly delayed, we will inform you as soon as possible.
Statutory rights regarding late or failed delivery remain unaffected.
10. Retention of title
The delivered goods remain the property of Carma Ventures d.o.o. until the purchase price has been paid in full.
11. Right of withdrawal
Consumers are generally entitled to a statutory right of withdrawal of 14 days for distance contracts.
For goods, the withdrawal period generally begins on the day you, or a third party named by you who is not the carrier, received the goods.
Details on exercising the right of withdrawal can be found in our separate cancellation policy.
12. Exceptions to the right of withdrawal
The right of withdrawal does not apply if a statutory exception applies.
This may be the case, in particular, for goods:
- which are liable to deteriorate rapidly or whose expiration date would be quickly exceeded,
- or for sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.
Whether such an exception applies in a specific case depends on the product concerned and the legal requirements.
13. Returns after withdrawal
After a valid withdrawal, the goods must be returned without undue delay and at the latest within 14 days of declaring the withdrawal.
Our return address is:
Carma Ventures d.o.o. / YLLO Retouren
Schulgasse 42
2542 Kottingbrunn
Austria
The direct costs of returning the goods are borne by the customer.
This obligation to bear costs applies provided the customer was properly informed about it before the contract was concluded. EU consumer law allows the merchant to charge the direct return costs to the consumer if they are informed in advance.
We currently do not provide a free return label.
14. Refund after withdrawal
In the event of a valid withdrawal, we will refund the payments received from you in accordance with legal provisions.
This generally includes the costs of the least expensive standard delivery we offer. Additional costs resulting from you having chosen a more expensive shipping method do not have to be refunded.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back, whichever is the earlier.
15. Transport damage
Please check the delivery for obvious transport damage as soon as possible after receipt.
If your order arrives damaged, please contact us at:
Failure to report damage immediately does not restrict your statutory warranty rights.
16. Statutory warranty
The statutory warranty rights apply.
For consumer goods purchases, EU law generally provides a statutory warranty of at least two years for goods that are defective or do not conform to the agreed quality.
In the event of a defect, the consumer is entitled, in accordance with the statutory requirements, in particular to claims for restoration of the contractual condition, price reduction, or termination of the contract.
Costs incurred in connection with statutory warranty rights may not be charged to the consumer insofar as the law excludes this.
Voluntary guarantees do not limit statutory warranty rights.
17. Food and product information
Our products are food items.
Essential product information, in particular ingredients, allergens (if present), nutritional values, net quantity, and storage and consumption instructions, can be found on the respective product page and on the product packaging.
Please pay particular attention to the storage and consumption instructions stated on the product.
Product illustrations are for display purposes only. Minor changes to packaging or design may occur, provided these do not alter the essential characteristics of the product.
18. Complaints
For questions, complaints, or objections, you can contact us:
Carma Ventures d.o.o.
Lipa 45
51000 Rijeka
Croatia
E-mail: hello@ylloshots.com
Consumers may submit complaints in writing or by e-mail. According to Croatian consumer information, a written consumer complaint must generally be answered within 15 days.
19. Liability
The statutory liability provisions apply.
We are liable without limitation insofar as liability is mandatory by law.
The statutory rights of consumers due to defective or faulty goods remain unaffected.
For damages or impairments caused solely by improper storage or use of the product after delivery contrary to the stated storage and consumption instructions, the statutory provisions apply.
20. Subscriptions
Currently, we do not offer subscriptions or automatically recurring orders.
Should subscription models be offered in the future, separate terms and conditions will apply, which will be displayed before entering into such a subscription.
21. Dispute resolution
We strive to resolve complaints directly and amicably with our customers.
In the event of cross-border disputes, consumers may also contact competent consumer advice services or out-of-court dispute resolution bodies within the framework of statutory requirements.
The former EU platform for online dispute resolution is no longer part of our General Terms and Conditions.
22. Applicable law
The law of the Republic of Croatia shall apply in principle, to the exclusion of the UN Sales Convention.
However, for consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
Mandatory consumer protection provisions remain unaffected.
23. Place of Jurisdiction
For consumers, the statutory provisions regarding the competent place of jurisdiction apply.
These General Terms and Conditions do not establish an exclusive place of jurisdiction to the detriment of consumers.
24. Amendments to these General Terms and Conditions
The version of the General Terms and Conditions valid at the time of the order shall apply to that order.
Subsequent amendments to these General Terms and Conditions do not apply retroactively to already concluded contracts, unless otherwise permitted by law.
25. Final Provisions
Should any provision of these General Terms and Conditions be or become invalid or unenforceable in whole or in part, the remaining provisions and the statutory rights of the parties shall remain unaffected.
The applicable statutory provisions shall replace any invalid provision.